This is all about when a job goes wrong, when corporate America is left to run things with no responsibility whatsoever. Please feel free to comment and commiserate. I'm sure I'll be in need of a co-author to the book this just _has_ to become.

15 November 2007

"Dude, I really don't know"

At BigHugeCo, I install software. A lot of it. But I don't use it. I'll go as far as to say Dreamweaver and Office are the only two apps I know well enough to troubleshoot. So when someone calls and asks me "What does it mean when I can't see my database in Microsoft ResourceHog 2007?"

"It means," I say, "you need to enter your settings, which I don't have because we don't support the app. The database admins do."

"So you'll help me?"

"I'm not a database admin. I'm a desktop technician."

"But you build web pages."

"Those are not databases, and I don't do that for BigHugeCo."

"So how do I fix this?"

"I don't know. Ask the database admins."

"Well, could you fix this for me?"

"Hold, please." Mute phone. Bang head against desk. Go to Starbucks on the lobby level. Return. He's still holding.