This is all about when a job goes wrong, when corporate America is left to run things with no responsibility whatsoever. Please feel free to comment and commiserate. I'm sure I'll be in need of a co-author to the book this just _has_ to become.

25 July 2005

Everybody's a critic

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We send e-mails out to customers every day. Every afternoon we send out a test of the next day’s e-mail to the higher-ups of the company for the stated and agreed-upon purpose that if someone finds a mistake, we can fix it before it goes out for real.

Mike sent out the test today and had no less than one president and two VPs tell him there were mistakes in the e-mail. They didn’t bother to tell him what the mistakes were, just that they were there. Oh really, Captain Helpful? Do you think the correction process might go A LOT faster if you explained what they were? That’s the kind of BS you pull on someone you consider to not be worth your time [“I can’t be troubled to circle a word in red, you find the problem and make it right.”]. The president even said to Franz, the VP in charge of us that, “there are too many mistakes here to mention.” There were three. THREE – and two of them were words that had accidentally been made plural, so spell check would never have caught them.

Run for the hills! We have offended the gods and asked them to do the job they told us they wanted to do! Oh, curse these mistyping fingers!

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